
Desktop Support Expert
20 hours ago
We are seeking a skilled Technical Support Specialist to provide timely and effective technical support for desktops, laptops, and printers in an enterprise environment.
- Responsibilities:
- Provide technical support via phone, email, or chat for desktop-related issues.
- Diagnose and troubleshoot hardware and software problems using tools such as System Log Explorer (SLE) and remote support software.
- Maintain accurate documentation of support cases and solutions.
- Collaborate with internal teams to resolve complex technical issues.
Key Skills:
- Hands-on experience in a similar technical support role.
- Proficient in ITIL-based ticketing tools.
- Strong troubleshooting skills for common desktop applications.
- Excellent communication and interpersonal skills.
- Ability to work independently and prioritize multiple support requests.
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