Customer Experience Strategist

2 weeks ago


Mumbai Metropolitan Region, India Domnic Lewis International Full time

At Domnic Lewis International, we are seeking a seasoned Customer Experience Strategist to spearhead our efforts in delivering exceptional customer experiences.

The ideal candidate will have 10-20 years of experience and be well-versed in the financial services industry.

This role offers a competitive salary of ₹1.5 Crore - ₹2.5 Crore per annum, depending on location and qualifications.

The successful candidate will drive strategic leadership, customer journey optimization, data-driven insights, technology innovation, and compliance management.

To succeed, you should possess a Bachelor's degree in Business Administration or a related field and an MBA is preferred.

You will lead cross-functional teams to implement improvements and innovations that enrich the end-to-end customer experience.

A strong strategic mindset, analytical skills, and excellent communication and interpersonal skills are essential for this role.

We offer a dynamic work environment, opportunities for growth and professional development, and a comprehensive benefits package.



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