Expert Progress Openedge Support Engineer

6 days ago

Meerut, Uttar Pradesh, India beBeeProgressOpenedge Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title: Expert Progress OpenEdge Support Engineer

We are seeking a seasoned Progress OpenEdge Application Support Engineer to provide high-quality production support, issue resolution, and monitoring for business-critical applications. The ideal candidate will possess strong knowledge of Progress OpenEdge (ABL/4GL) and be proactive in handling incidents, ensuring application stability, and collaborating with users and development teams.

Key Responsibilities:

  • Provide L2/L3 support for applications built on Progress OpenEdge
  • Monitor application performance and ensure system availability
  • Analyze and resolve incidents, service requests, and problem tickets within SLAs
  • Perform root cause analysis and implement long-term fixes to recurring issues
  • Handle batch processes, jobs, and scheduled tasks
  • Coordinate with development teams for bug fixes, enhancements, and release deployments
  • Support application upgrades, patches, and migration activities
  • Maintain accurate documentation of issues, resolutions, and standard operating procedures

Required Skills & Experience:

  • Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment
  • Good understanding of Progress Database concepts and performance troubleshooting
  • Experience in incident management, problem management, and change management
  • Familiarity with UNIX/Linux commands and scripting
  • Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.)
  • Strong troubleshooting, analytical, and communication skills

Good to Have:

  • Knowledge of integration with APIs/web services
  • Experience in working with global support models
  • Basic knowledge of SDLC / Agile methodologies

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