Senior Risk Manager

1 week ago

Kannur, Kerala, India beBeeChargeback Full time ₹ 90,00,000 - ₹ 1,20,00,000

Card Chargeback Associate

The role of a Card Chargeback Associate is crucial in minimizing financial losses for the bank, merchants, and cardholders.

  • Investigate disputes thoroughly and ensure accurate documentation to defend against unwarranted chargebacks.
  • Analyze dispute data to identify high-risk merchants, transaction types, or patterns leading to chargebacks.
  • Collaborate with merchants to implement fraud prevention tools, transaction verification processes, and best practices to reduce disputes.
Responsibilities:

This position involves designing, implementing, and continuously improving operational processes for chargeback handling and dispute resolution.

  • Maintain strong financial controls, ensuring compliance with internal risk policies and regulatory requirements.
  • Balance risk mitigation with service delivery to protect profitability while ensuring positive merchant and cardholder experience.
  • Partner with product, promotions, and operations teams to assess risk impact of new initiatives and campaigns.

Achievements:

  • Ensure adherence to Visa, Mastercard, JCB, CUP, Diners, and other card scheme chargeback regulations
  • Reduce disputes through efficient chargeback management processes and effective collaboration with merchants
  • Improve dispute win rates and reduce loss ratios by analyzing data and implementing corrective actions
What You Need:
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage multiple tasks simultaneously

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