Help Desk Agent Position

2 weeks ago


Lucknow Uttar Pradesh Noida Uttar Pradesh, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Service Representative

We are seeking a skilled Customer Service Representative to manage customer queries and complaints across various communication channels.

Key Responsibilities
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Respond promptly to customer inquiries
  • Communicate with customers through various channels
  • Acknowledge and resolve customer complaints
  • Have in-depth knowledge of our products to answer questions
  • Process orders, forms, applications, and requests
  • Keep records of customer interactions, transactions, comments, and complaints
  • Communicate and coordinate with colleagues as necessary
  • Provide feedback on the efficiency of the customer service process
  • Manage a team of junior customer service representatives
Requirements
  • High school diploma or equivalent
  • 1-4 years of experience in international chat and voice processes
  • Excellent speaking and writing English skills
  • Ability to stay calm when customers are stressed or upset
  • Comfortable using computers
  • Experience working with customer support


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