Enterprise System Support Specialist

3 days ago

Alwar, Rajasthan, India beBeeSupport Full time US$ 80,000 - US$ 1,20,000
About the Role

We are seeking a skilled System Support Professional to join our global support team. In this role, you will be responsible for monitoring, incident response, and issue resolution of enterprise-grade systems.

The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work effectively during off-hours and in a rotational shift model.

Key Responsibilities:
  • Monitor and manage support tickets via JIRA and email.
  • Troubleshoot and resolve issues across various platforms.
System Monitoring & Maintenance:
  • Perform regular health checks and performance monitoring of applications and databases.
  • Assist with deployment validations, patch installations, and performance tuning as needed.
Shift & Availability:
  • Provide support coverage 4 days a week in rotational shifts, including off-hours and weekends as required.
Documentation & Knowledge Sharing:
  • Maintain accurate and up-to-date incident logs.
  • Create and update knowledge base articles, SOPs, and troubleshooting documentation.
Compliance & Security:
  • Ensure all activities comply with organizational and customer security standards.
  • Follow access and onboarding policies based on client environment guidelines.
Required Qualifications:
  • IBM Sterling B2B: In-depth experience in supporting and troubleshooting B2B integrations and translation flows.
  • UiPath (RPA): Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.
  • Cloud & Databases:
  • Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB.
Preferred Experience:
  • 5–10 years of experience in production application support roles.
  • Experience in multi-technology environments, with the ability to triage and resolve cross-platform issues efficiently.
What We Offer:
  • Exposure to cutting-edge cloud and automation technologies.
  • Opportunity to work with global teams and enterprise clients.
  • Rotational flexibility and work-life balance initiatives.

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