Customer Relations and Support Specialist

4 days ago


Kozhikode, Kerala, India KENZ SYSTEMS Full time
About Us

At KENZ SYSTEMS, we are an electronic hardware and software company based in Kozhikode, committed to delivering innovative solutions while prioritizing social responsibility.

Job Overview

We seek a Customer Relations Engineer for a full-time on-site role. The selected candidate will be responsible for building trusting relationships with clients through regular calls and emails. Additionally, they will perform administrative tasks to support the team.

Key Responsibilities
  • Establish and maintain strong, positive relationships with clients, protecting our brand's reputation through honest interactions.
  • Identify opportunities to expand our customer base and foster new connections with potential clients.
  • Assist customers in resolving technical issues related to electronic hardware and software by reporting these incidents to our engineering team.
  • Ensure seamless customer service and support for our products and services.
Required Skills and Qualifications
  • Proven expertise in customer service, with a focus on creating a positive experience.
  • Strong troubleshooting and technical support skills, with the ability to effectively communicate complex issues.
  • Excellent communication and interpersonal skills, enabling collaboration within our team.
  • A bachelor's degree in Computer Science, IT, or a related field.
Estimated Salary: ₹600,000 - ₹800,000 per annum

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