Customer Relationship Management Business Development Specialist

14 hours ago


Kozhikode, Kerala, India Forest Essentials Full time

Job Description

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We are seeking a highly skilled Customer Relationship Management Executive to join our team at Forest Essentials.

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About the Role:

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This is an exciting opportunity for a customer-focused individual who can effectively manage and operate our CRM process, ensuring seamless communication with customers via chat, email, and voice platforms.

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The successful candidate will be responsible for query management, working within predefined Service Level Agreements (SLAs), and collaborating with internal teams to provide timely and accurate responses to customer inquiries.

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A key aspect of this role is deriving and defining reports that help us understand and measure performance across key consumer touchpoints. Experience in working with CRM systems such as Zendesk and Freshdesk is essential.

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In addition, strong English communication skills and problem-solving abilities are crucial for success in this position.

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Requirements:

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  • 2-4 years of experience in online customer handling via chat, email, and voice processes">
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Benefits:

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We offer a competitive salary range of $40,000 - $60,000 per annum, commensurate with experience, making it an attractive opportunity for those looking to grow their career in customer relationship management.

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About Us:

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Forest Essentials is a leading company in the industry, committed to delivering exceptional customer experiences through innovative solutions and technologies.

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We believe in fostering a positive work environment that encourages collaboration, creativity, and professional growth. If you are passionate about customer relationships and have a strong desire to succeed, we encourage you to apply for this exciting opportunity.



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