Operational Support and Compliance Manager

2 days ago


Kozhikode, Kerala, India XYLEM LEARNING Full time

We are seeking an experienced Operational Support and Compliance Manager to join our team at XYLEM LEARNING. This role will be responsible for delivering HR services and compliance oversight for facility, food & beverage, and hostel staff, as well as managing HR-related processes for off-roll staff (contractual or outsourced employees).

The successful candidate will work closely with operational managers to foster a positive work environment, ensure consistent application of HR policies, and address the unique challenges of managing both on-roll and off-roll employees.

Key Responsibilities:

  • HR Support for Facility, F&B, and Hostel Staff: Provide HR support to facility, food & beverage, and hostel staff across the organization, addressing employee relations issues, conducting regular check-ins, and ensuring that HR policies are consistently applied.
  • Off-roll Staff Management & Compliance: Oversee HR processes for off-roll staff, ensuring compliance with local labor laws and organizational policies, tracking contractual agreements, and maintaining compliance with statutory requirements such as minimum wage, ESI, PF, and leave policies.
  • Talent Acquisition & Onboarding: Partner with Talent Acquisition to support recruitment efforts for facility, F&B, and hostel staff, overseeing the onboarding process for both on-roll and off-roll staff, and conducting orientation sessions for new hires.
  • Employee Engagement & Retention: Design and implement engagement activities tailored to operational staff, promoting a positive and collaborative work environment, conducting stay interviews, and implementing recognition and reward programs for on-roll and off-roll employees.
  • Performance Management & Development: Support operational managers in setting performance standards, conducting appraisals, and providing feedback for on-roll and off-roll staff, identifying development needs, and collaborating with Learning and Development to deliver relevant training programs.
  • Compliance & Policy Implementation: Ensure that all HR policies are communicated and adhered to by on-roll and off-roll staff, conducting regular compliance checks and audits for off-roll staff, and providing regular training on HR policies, workplace conduct, and safety protocols.
  • Data Analysis & Reporting: Track and report on HR metrics relevant to operational support and off-roll staff, preparing reports for management on employee issues, compliance status, and staffing needs for operational support.

Estimated Salary: £45,000 - £60,000 per annum, depending on experience and qualifications

This role requires a strong understanding of labor laws, statutory requirements, and compliance standards for both on-roll and off-roll staff. The ideal candidate will have 3-5 years of HR experience, preferably with experience in operational support, facilities, or off-roll workforce management. A Bachelor's degree in Human Resources, Business Administration, or related field is essential. Additional certifications, such as SHRM-CP or PHR, are highly desirable. We offer a competitive salary and benefits package, including health insurance, pension scheme, and professional development opportunities. If you are a motivated and results-driven individual with a passion for HR, we would love to hear from you.



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