Technical Operations Specialist

About the role:

We are looking for a skilled IT professional to join our team as a Technical Operations Specialist.

The ideal candidate will have hands-on experience with cloud platforms, endpoint management, and cybersecurity. They should also have a strong understanding of regulatory frameworks such as SEBI, RBI, and CSCRF.

This is a challenging role that requires the ability to resolve IT-related issues, conduct risk assessments, and deploy services on AWS and Microsoft Azure. The successful candidate will work closely with cross-functional teams to meet project goals.

• Resolves 95% of IT-related issues within defined SLAs, ensures 98% user satisfaction, and maintains high-quality deliverables with minimal downtime.
• Conducts quarterly risk assessments to identify potential security threats.
• Deploys, manages, and optimizes services on AWS and Microsoft Azure to ensure maximum efficiency.
• Administers Microsoft 365 including Exchange Online, SharePoint, Teams, and OneDrive to provide seamless collaboration and communication.
• Configures and enforces policies using Microsoft Intune and MDM solutions to secure company data.
• Conducts and supports Vulnerability Assessment and Penetration Testing (VAPT) audits to identify vulnerabilities in the system.
• Implements and monitors security controls aligned with financial regulatory frameworks to ensure compliance.
• Maintains endpoint protection and threat detection using Microsoft Defender and other tools to protect against cyber threats.
• Configures and manages FortiGate, Sophos, and SonicWall firewalls to secure network traffic.
• Monitors network traffic, enforces segmentation, and troubleshoots connectivity issues to ensure smooth communication.
• Administers Linux servers and automates tasks using PowerShell, Python, or Bash to improve efficiency.
• Maintains detailed records of configurations, incidents, and compliance reports to track progress.
• Assists in preparing audit documentation and responding to regulatory inquiries to ensure compliance.
• Maintains system health, patching, and performance optimization across platforms to ensure uptime.
• Supports VPN, secure remote access, and intrusion prevention systems to ensure secure access to company resources.
• Ensures 100% compliance with regulatory requirements and contributes to long-term IT strategy with bi-annual reviews.
• Collaborates across teams to meet project goals on time.
• Conducts bi-annual disaster recovery drills to test preparedness.
• Implements at least two cost-saving initiatives annually.
• Maintains 100% server uptime through regular monitoring, enforces data security protocols, performs weekly data backups, and ensures all access controls are reviewed quarterly.
• Selects and onboards IT vendors based on predefined criteria, ensures 100% contract compliance and timely renewals, and monitors vendor performance quarterly, addressing any non-compliance within 2 weeks.
• Conducts semi-annual audits of software licenses and ensures all systems are audit-ready with zero non-conformities & maintains up-to-date documentation of IT processes.

• Any Graduate with CCNA or MCSE certified will be an added advantage but not mandatory.
• 3–5 years of experience in IT roles within finance or regulated industries.
• Strong knowledge of SEBI, RBI, or CSCRF compliance frameworks.
• Hands-on experience with AWS, Azure, Microsoft 365, Intune, and MDM.
• Proficiency in VAPT, cybersecurity best practices, and endpoint protection.
• Knowledge of trading applications BOD - EOD, i.e., Odin and Omnesys is a must.
• Basic understanding of exchange setup software NEAT, Bolt. Bolt plus.
• Excellent troubleshooting, documentation, and communication skills.
• Knowledge of network troubleshooting of exchange lease line.
• Troubleshooting of email issues and outlook configuration.
• Basic understanding of Apple MAC Operating systems troubleshooting.
• Database Server like MS-SQL, MySQL installation, troubleshooting and Backup.
• Understanding of corporate networks, LAN/WAN infrastructure (Networking, wireless, VPN, and security).
• Basic knowledge of Cloud Computing will be an added advantage.
• Proficiency with shared storage technologies. G-suite, Office 365.
• Proficiency with Microsoft operating systems installation and troubleshooting.
• Language proficiency in English and Hindi is a must.

Ability to interact at all levels; communicate to team & stakeholders.