Enterprise Software Support Director

3 days ago

Mount Abu, Rajasthan, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Director of Enterprise Software Support

The role encompasses leading and overseeing post-implementation customer support activities within a software company operating in the banking domain.

  • Lead and manage application support, services, and cloud support teams, providing guidance and support for effective project execution.
  • Develop and maintain strong relationships with clients, understanding their needs and aligning services to meet their expectations.
  • Ensure early identification and reporting of possible product defects, actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.

To be successful, ideal candidates should possess multiple project experience along with software development experience in banks and more than 10 years of experience.

Key Responsibilities:

  • Manage application support, services, and cloud support teams.
  • Develop and maintain client relationships.
  • Identify and report product defects.
  • Implement service delivery strategies.

Requirements:

  • Minimum 10 years of experience in IT companies.
  • Experience in L3 support to enterprise clients.
  • Bachelor's or master's degree in Computer Science.
  • Banking experience is an added advantage.

What We Offer:

  • Performance-linked bonus.
  • Rewards Beyond the Job: Comprehensive benefits package including remote work support, health insurance, care program, and online psychological support.
  • Birthday Leave: Take the day off on your birthday and treat yourself.
  • Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies.

About Us:

We are a global technology company with expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world-class customer journeys in digital and assisted channels.

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