Logistics Operations Specialist

8 hours ago


Mumbai, Maharashtra, India ASSPL - Telangana Full time

A transportation representative plays a pivotal role in fostering strong relationships between Amazon, its sellers, and delivery partners. Key to this position is identifying concerns and working towards resolving delivery partner/seller issues, while also providing process improvement suggestions.

Job Responsibilities
  • Effective communication is essential, requiring associates to convey information clearly and professionally at all times.
  • Prompts and efficient service must be provided to Amazon sellers and delivery partners.
  • Sensitive cases need to be managed by escalating issues through the appropriate channels.
  • Excellent time management skills are crucial for meeting performance targets.
  • Associates should actively seek solutions through logical reasoning and identify trends to suggest process improvements.
Requirements
  • A bachelor's degree from a recognized university is mandatory.
  • Exemplary written and verbal communication skills in English are necessary.
  • The ability to communicate effectively with customers is vital.
  • Strong comprehension skills enable clear understanding and articulation of customer issues.
  • SUCCESSFUL WORK ENVIRONMENT: Associates must work well within a team environment as well as independently.
  • Familiarity with Microsoft Office applications, specifically Word, Excel, and Outlook, is essential.
  • Proficient typing skills and navigation of websites are also required.
Preferred Qualifications
  • Advanced Excel proficiency, including pivot tables and vlookups, is advantageous.

Salary: ₹500,000 - ₹700,000 per annum



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