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Sales Team Performance Expert

3 weeks ago

Amrāvati, Maharashtra, India beBeeEffectiveness Full time ₹ 60,00,000 - ₹ 1,20,00,000
Quality and Effectiveness Specialist">

We are seeking a Quality and Effectiveness Specialist to ensure our sales teams excel in customer interactions.

Key Responsibilities:

  • Evaluate recorded sales calls against defined quality standards.
  • Identify strengths and gaps in sales conversations focusing on customer experience, compliance, and effectiveness.
  • Prepare detailed feedback reports and share insights with the training team.
  • Collaborate with trainers to design solutions for skill gaps and recommend process improvements.
  • Monitor the impact of feedback implementation and update evaluation criteria as needed.

Qualifications and Skills:

  • 1–3 years of experience in quality analysis, call auditing, or training support preferably in a sales-driven environment.
  • Strong listening, analytical, and reporting skills.
  • Ability to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills.
  • Hunger to learn, adapt, and contribute to continuous improvement.

This is an excellent opportunity for someone who wants to make a meaningful contribution to the success of our sales teams and improve customer satisfaction.