
Retail Operations Director
2 days ago
Key Responsibilities of Assistant Store Manager
- Drive commercial performance by increasing sales turnover and maximizing profitability.
- Delight customers through exceptional in-store experience.
- Convert Project Business through Interior Designers & Architects and deliver highest degree of customer service.
- Maintain all necessary reports, inventory, and Visual Merchandising in line with brand guidelines.
- Expand HNI Database - Customer data to be well collected, updated & maintained.
- Develop strategy actions to attract new customers and retain old customers more often.
- Bachelor or Masters Degree / Diploma in Sales / Retail Sales from a recognized institution.
- 4 plus years of retail sales operational experience with luxury/Premium Brands.
- Fluent English and Hindi language skills.
- Organized, process-oriented, brand image-conscious, and self-starter with excellent communication and presentation skills.
- Strong computer and analytical skills, ability to write reports, and respond promptly to customer needs.
Behavioral Competencies:
- Manage difficult or emotional customer situations effectively.
- Demonstrate attention to detail, accuracy, and thoroughness.
- Meet productivity standards, complete work in a timely manner, and strive to increase productivity.
- Generate suggestions for improving work and develop innovative approaches and ideas.
- Manage day-to-day retail/store operations in accordance with brand standards.
- Improve commercial performance by increasing sales turnover and maximizing profitability.
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Operations Director
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