Quality Assurance Professional

1 week ago

Pushkar, Rajasthan, India beBeeAssurance Full time ₹ 10,00,000 - ₹ 15,00,000
Quality Assurance Specialist

As a quality assurance specialist, you will play a vital role in ensuring the quality of our organization's performance.

Key Responsibilities:
  • Conduct quality audits or assessments to evaluate the quality of interactions with customers.
  • Monitor inbound and outbound calls and emails to evaluate associate's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.

We are excited about you if you have

  • The ability to complete call monitoring and feedbacks as per SLA or internally defined.
  • You will perform call monitoring and provide trend data to the concerned team.
  • You will understand process/function goals and help the team to achieve them.
  • Conducting calibration sessions and initiating action plans for reducing variance.
  • You will prepare and analyze internal and external quality reports for management staff review.
  • Multitasking and time management skills are essential for this role.
  • Ensure adherence to process quality SLA's.
  • Coordinating with clients on process related issues & updates.
  • Takes others' perspective into account when communicating, negotiating, or presenting arguments.
  • Listen and clearly presents information.
  • Demonstrate expertise in functional knowledge and the ability to apply them in the aligned project.

Requirements

  • Should have more than 1+ year of experience in collections process.
  • Preferred 3rd party or 1st party collections experience.
  • Must be self-motivator and self-starter.
  • Attention to detail, time management, and decision-making skills.
  • Vigilant in following up to ensure that developed plans addressing issues and problems have been implemented.
  • Demonstrate flexibility and a sense of urgency.
  • Must adapt well to change and successfully set and adjust priorities as needed.
  • Ability to multitask and successfully operate in a fast-paced team environment.
  • Creative ability and writing proficiency.

Qualifications

  • Bachelor's degree is required.
  • Excellent verbal, written, and interpersonal communication skills are essential.
  • Exceptional listening and analytical skills are necessary for this role.

Benefits include:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.

Other responsibilities may include:

  • Collaborating with cross-functional teams to achieve organizational goals.
  • Staying up-to-date with industry trends and best practices.

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