Senior Technical Network Operations Specialist

2 days ago


Shimoga, Karnataka, India beBeeNetwork Full time ₹ 13,00,000 - ₹ 17,00,000
Senior Network Support Engineer

The ideal candidate will provide expert technical support and troubleshooting for complex network-related issues, collaborating closely with cross-functional teams to deliver customer-centric solutions.

Key Responsibilities:
  • Diagnose and troubleshoot various network-related and product-related issues reported by customers.
  • Offer support on customer cases, escalating critical issues to Tier 1 teams as needed.
  • Investigate areas of misalignment or issue dead-ends, providing suggestions to mitigate them.
  • Identify support trends and suggest corrective actions to prioritize resolution of high-touch issues.
  • Promote ideas to enhance product UX and UI.
  • Perform lab recreates in our internal setup as part of troubleshooting, when necessary.
  • Support and mentor Tier 1 team members in complex scenarios.
Requirements:
  • In-depth knowledge of networking industry, products, and protocols.
  • Understanding of TCP/IP and OSI model, IP Address and Subnetting, ARP, DHCP, DNS, POE, ICMP, IPv4 & IPv6, IEEE 802.1Q trunking, Wireless LAN Fundamentals, VPN, NAT/PAT.
  • Experience in troubleshooting utilities such as Ping, Traceroute, Wireshark (or similar packet capture tools).
  • Proven work experience in dynamic customer environments.
  • Strong analytical mind and ability to triage.
  • Excellent written and verbal communication skills.


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