Project Support Engineer

5 days ago

Hyderabad Secunderabad Telangana, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Key Responsibilities:

We are seeking a Support Project Specialist/Engineer with a strong understanding and 2+ years experience in support projects.

The ideal candidate will be able to handle and resolve incidents within the defined SLA and KPI framework.

Responsibilities include utilizing sound knowledge of KPIs and SLAs to drive performance and ensure service delivery excellence.

Experience in automating processes to improve efficiency and effectiveness is highly desirable.

Key Performance Indicators:

  • Monitor and enhance project performance through Weekly Service Reviews (WSR).
  • Ensure effective communication and coordination within the project team through daily standups.
  • Demonstrate testing experience to ensure the quality and reliability of project deliverables.
  • Conduct Root Cause Analysis (RCA) to identify and address underlying issues.
  • Run escalation calls to address critical project issues and ensure timely resolution.

Requirements:

  • Strong understanding of support projects and incident management.
  • 2+ years experience in support projects.
  • Excellent problem-solving skills.
  • Ability to work effectively in a team environment.

Benefits:

  • Opportunity to work on challenging projects.
  • Professional development and growth opportunities.
  • Collaborative and dynamic work environment.

Our company offers competitive salary packages and benefits. We are an equal opportunity employer and welcome applications from all qualified candidates.

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