
Quality Manager
4 days ago
A quality professional is required to lead our team in delivering exceptional services.
- Drive continuous improvement for transaction quality and delivery.
- Manage call quality & client-related KPIs.
- Evaluate the effectiveness of TQ interventions.
- Strengthen quality management processes/framework to improve quality delivery.
- Capture SLA/SLO metrics, reporting needs of all clients, and set up/customize processes to meet client expectations.
- Generate and implement out-of-the-box ideas and process improvement initiatives.
- Drive process control & compliance, manage audit requirements.
Key Skills:
- People management skills.
- Ability to drive initiatives to closure.
- Excellent communication skills.
- Data handling/data interpretation skills.
- Understanding of transition phases (handover, startup, manage, exit).
- Maturity to handle people at various levels.
- Process-oriented, planning, decision-making, data handling, prioritization, meeting deadlines under pressure.
- Detailed oriented with strong organizational/presentation skills.
Benefits:
- High-performing team environment.
- Opportunities for growth and development.
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