Delivering Exceptional Customer Experiences

2 days ago

Salem, Tamil Nadu, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Service Representative Job

A customer-facing role responsible for delivering top-notch service and resolving inquiries in a timely manner.

Job Description:

We are seeking an experienced Customer Service Representative to join our team. As a key member of our customer support unit, you will be responsible for providing exceptional service to our clients via phone calls, emails, and other communication channels.

  • Assess and resolve customer inquiries, requests, and complaints in a professional and courteous manner.
  • Utilize sound judgment and make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key performance targets by maintaining efficiency measures according to process guidelines.
  • Maintain effective work procedures according to client process workflows and HCL policy guidelines.
  • Adhere to US healthcare compliance measures.

Required Skills and Qualifications:

To succeed in this role, you should possess:

  • Strong verbal and written communication skills.
  • A neutral accent and the ability to adapt to US culture.
  • The ability to resolve customer queries in the first point of contact.
  • A focus on delivering a positive customer experience.
  • Professionalism, courtesy, friendliness, and empathy.
  • Active listening skills.
  • Data entry & typing skills.
  • The ability to multitask.
  • Capable of handling fast-paced environments.
  • Teamwork and collaboration.
  • Contribution to process improvements.

Formal Education and Experience:

We require:

  • Graduation (any stream).
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.

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