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Learning & Development Lead
2 weeks ago
Job Title: Learning & Development Lead
OverviewThe Universal Trainer role is a key position that oversees the development and implementation of training programs for new hire agents.
This individual will work closely with the Learning Manager to support the growth and success of on-site frontline staff in achieving business objectives.
Key Responsibilities- Design, implement, and evaluate comprehensive training programs for new hire agents.
- Provide guidance and support to frontline staff to enhance their skills and performance.
- Develop and manage training materials, including presentations, handouts, and assessments.
- Conduct training sessions, workshops, and coaching activities to improve team performance.
- Analyze data to identify areas for improvement and make informed decisions to drive business results.
- 4-10 years of experience in training and development, preferably in a healthcare setting.
- Proven track record of designing and implementing effective training strategies.
- Strong leadership and communication skills to motivate and engage team members.
- Ability to analyze data and make informed decisions to drive business outcomes.
