Learning and Development Expert

3 days ago


Greater Delhi Area, India Kopi Kenangan Full time

Kopi Kenangan is the first F&B unicorn in Southeast Asia, with over 950 stores across the region. We are set to expand our coffee chain stores in India, starting with Gurgaon, Delhi.

We are seeking a skilled Learning and Development Associate to join our team. Ideal candidates must have hands-on experience in coffee training and retail store operations background. This role involves coordinating and executing effective learning and development activities, providing coaching, and addressing the L&D needs of our retail operations team.

Key Responsibilities:

  • Organize and prepare training activities by coordinating technical equipment, materials, and collaborating with stakeholders for training execution, including location setup, module preparation, and participant management.
  • Execute and deliver training programs by successfully conducting assigned sessions (e.g., coffee & bar training, onboarding), facilitating Train-the-Trainer (TTT) sessions for new materials, and updating training modules before delivery to operations employees.
  • Conduct store audits and coordinate with users by performing Training Needs Analysis (TNA), analyzing data to identify skill development needs, and maintaining strong relationships for seamless training program implementation.
  • Evaluate training programs and suggest improvements by conducting evaluations, providing reports to assess effectiveness, developing plans for operational team placement, and offering improvement suggestions based on training implementation and field observations.

Working Location: Gurgaon, Delhi, India

Ideal Candidate Profile:

  • Degree holder with 1-2 years of experience in training for retail store operations teams.
  • Coffee Training experience a must with coffee knowledge
  • Hands-on experience in managing and executing training for new joiners and existing employees which include content development.
  • Excellent communication and presentation skills.
  • Strong organizational and time management abilities.
  • Ability to think creatively and innovatively.
  • Willingness to travel as needed.

**Salary:** ₹600,000 - ₹800,000 per annum, depending on qualifications and experience.


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