IT Support Specialist

5 days ago

Guntur, Andhra Pradesh, India beBeeService Full time US$ 40,000 - US$ 70,000

We are seeking a highly skilled Service Desk Agent to provide top-notch IT support services.

Key Responsibilities:

  • Serve as the initial point of contact for all IT-related user issues and requests.
    • Record, categorize, and prioritize incidents in the ITSM/ticketing system.
      • Provide basic troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
        • Reset passwords, unlock accounts, and assist with access-related issues.
          • Escalate unresolved issues to L2/L3 teams with detailed logs and user inputs.
            • Maintain communication with users to provide status updates and follow-ups.
              • Ensure all tickets are logged, updated, and closed in a timely manner according to SLA.
                • Support remote users using remote desktop tools.

Required Skills and Qualifications:

The ideal candidate will have 1–3 years of experience in IT Service Desk or desktop support roles, along with basic knowledge of Windows OS, MS Office Suite, and Active Directory.

Familiarity with IT ticketing tools and remote support tools is also required.

A good understanding of ITIL processes and incident lifecycle is necessary for this role.

Diploma or Bachelor's Degree in IT, Computer Science, or related field is preferred.

ITIL Foundation certification is a plus, while A+ / MCSA / HDI certification is advantageous.

We offer competitive compensation packages and opportunities for growth and development.

This is a full-time position with a regular work schedule.

If you are a motivated and customer-focused individual who is passionate about providing exceptional IT support services, we encourage you to apply for this exciting opportunity.

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