IT Support Specialist

2 days ago


Pune, Maharashtra, India ADCI PNQ 13 SEZ Full time
Job Summary

The ADCI PNQ 13 SEZ is seeking a highly motivated and experienced IT Support Associate II to join their IT Services Team.

In this role, you will be responsible for providing top-notch technical support to our employees, ensuring that their devices and systems are running smoothly and efficiently.

Responsibilities:
- Provide ticket-based, walk-up and remote Helpdesk support for our growing multi-site user base and environments.
- Direct internal and external service provider engagements, as needed, in the processing of support requests for effective and timely resolution of issues.
- Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling.
- Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services.
- Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating On-call schedule for production support issues.
- Research, procure, vet and deploy new hardware and software solutions.

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