Customer Support Specialist

4 days ago


Raipur, Chhattisgarh, India Mygate Full time

Role Overview:

As a Customer Support Specialist at Mygate, you will play a crucial role in ensuring client satisfaction by providing timely and effective support across multiple channels. This includes gathering product knowledge, resolving customer issues efficiently, and collaborating with stakeholders to solve problems.

Key Responsibilities:

  • Respond to customer inquiries across phone, email, or chat
  • Gather product knowledge to answer inquiries confidently
  • Resolve customer issues efficiently and effectively
  • Handle customer tickets (40-70 per day)
  • Meet target metrics consistently (solve tickets within 24 hours with 90% customer satisfaction rating)
  • Coordinate and collaborate with stakeholders to solve customer issues

About the Role:

This is an excellent opportunity for those who enjoy problem-solving, multitasking, and working in a fast-paced environment. You will learn about various modules, including MyGate Resident, Guard, Community Management, and Accounting. Your skills and qualifications will be valued as we strive for innovation, speed, excellence, client centricity, and confidentiality.

We are an Equal Opportunity Employer, committed to maintaining a diverse environment. Our values include innovation, speed, excellence, client centricity, and confidentiality.

Salary Information:

The estimated salary for this position is ₹15,000 per month, based on the location and industry standards. This competitive compensation package reflects our commitment to attracting top talent and rewarding their contributions to our success.



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