Remote Support Specialist

3 days ago

Malappuram, Kerala, India beBeeTechnical Full time ₹ 7 - ₹ 10

Job Summary:

The position of Remote Support Specialist involves delivering high-quality technical support services to clients via remote means.

This role entails managing and maintaining video conferencing, audio/visual, and webcasting technologies to ensure seamless operations for global meetings, events, and webcasts. Additionally, it requires providing exceptional support to users and executives.

Key Responsibilities

  • Scheduling and Management: Assist in scheduling, modifying, and cancelling conferences and webcasts. Manage the associated service mailbox. Create and analyze performance and usage metrics. Open, update, and resolve tickets related to AV and webcasting technologies.
  • Video Call and Webcast Support: Ensure video endpoints are online and operational. Manage incident response during active calls and webcasts. Prepare and support webcast events, including creating event webpages and conducting dry runs.
  • Commissioning Services: Configure Cisco Video Conferencing Codecs and streaming encoders. Test endpoints and network devices. Review, verify, and backup configuration files to facilitate disaster recovery.
  • Application Support: Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms. Collaborate with Engineers to resolve application issues.

Requirements:

  • Familiarity with AV support, video conferencing, and webcast management. Knowledge of Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure. Strong troubleshooting and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment. Excellent communication skills, both written and verbal. Experience with ticketing systems and documentation management.

PREFERRED SKILLS

  • Knowledge of webcast and streaming platforms. Experience with AV commissioning and room setup. Ability to train end-users on AV technologies.

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