Senior Food and Beverage Operations Manager
1 month ago
About This Role: We are seeking a highly skilled Senior Food and Beverage Operations Manager to join our team at Marriott International.
Key Responsibilities:
- Lead by Example: Ensure staff is working together as a cohesive unit, maintaining a positive and respectful work environment.
- Grooming and Attire: Inspect and rectify any deficiencies in grooming and attire of staff, promoting a clean and professional appearance.
- Customer Service: Communicate effectively with guests, other employees, or departments to ensure guest needs are met, providing exceptional service and exceeding expectations.
- Banquet Events: Respond to and fulfill special banquet event arrangements, setting up the banquet area/room to ensure cleanliness and proper setup of furniture/equipment.
- Table Setup: Inspect and maintain table set-ups for cleanliness, neatness, and agreement with group requirements and company standards, resolving any issues promptly.
- Documentation: Document pertinent information in the appropriate department logbook.
- Staff Management: Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees, developing a positive and productive work environment.
- Teamwork: Develop and maintain positive working relationships with others, supporting the team to reach common goals and objectives.
- Company Policies: Follow all company and safety and security policies and procedures, reporting accidents, injuries, and unsafe work conditions to manager, and completing safety training and certifications.
- Confidentiality: Maintain confidentiality of proprietary information, protecting company assets and ensuring uniform and personal appearance are clean and professional.
- Guest Services: Welcome and acknowledge all guests according to company standards, anticipating and addressing guests' service needs, assisting individuals with disabilities, and thanking guests with genuine appreciation.
Estimated Salary: $60,000 - $80,000 per year, depending on experience and location.
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