
International Student Housing Specialist
2 days ago
Operations Associate Position
We are seeking a highly skilled and motivated Operations Associate to join our team. In this role, you will be responsible for leading conversion, customer interaction, market expertise, follow-up, collaboration, data management, and target achievement.
Key Responsibilities:
- Lead Conversion:
- Engage with inbound leads, guide them through the booking process, and convert inquiries into confirmed bookings.
- Customer Interaction:
- Understand students' unique requirements and provide personalized accommodation recommendations.
- Market Expertise:
- Build in-depth knowledge of student housing options, pricing, and locations to offer expert advice.
- Follow-Up:
- Maintain strong relationships with potential clients through consistent and timely follow-ups to ensure closure.
- Collaboration:
- Work closely with Marketing and Supply teams to optimize the booking process and enhance the customer experience.
- Data Management:
- Accurately record and manage all customer interactions, inquiries, and bookings in the CRM system.
- Target Achievement:
- Consistently meet and exceed sales targets and performance benchmarks.
Requirements:
- Exceptional verbal and written communication skills in neutral English.
- Strong active listening skills.
- Effective time management and organizational abilities.
- Proficiency in objection handling, negotiation, and closing techniques.
- Familiarity with CRM tools or similar software.
- Prior experience in telesales or a related field is a plus.
- Industry experience in real estate, hospitality, business development, or customer service is preferred.
Benefits:
- Competitive salary with a performance-driven variable component.
- Flexible working hours with remote work opportunities.
- A dynamic, collaborative, and growth-oriented work environment.
- Career advancement opportunities in a rapidly expanding global organization.
Join Our Team:
Be part of a team that's revolutionizing the student accommodation industry. Your contributions will directly impact the lives of students by making their study-abroad journey smoother and stress-free.
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