
Program Leader
1 week ago
Job Opportunity
We are looking for a seasoned program leader to oversee the entire post-purchase process for our marketplace. The ideal candidate will drive both seller dispatch readiness and 3PL performance, ensuring reliability, efficiency, and a seamless retailer experience.
Main Responsibilities:
- Dispatch Management: Oversee seller-side dispatches, ensuring timely packing, order readiness, and minimal out of stock situations.
- 3PL Relationship Management: Manage 3PL relationships, holding them accountable for pickup/delivery Service Level Agreements (SLAs), costs, and quality.
- Operational Efficiency: Optimize allocation, reduce transit exceptions, damages, and returns.
- Collaboration: Partner with Operations & Customer Support to lower contact rates, resolve WISMO issues, and ensure timely ticket closure.
- Performance Tracking: Track penalty recovery, claims realization, and highlight leakage (lane delays, packer/station misses, weight mismatches).
Requirements:
- Experience: 4–7 years in e-commerce logistics, 3PL operations, or supply chain management.
- Knowledge: Strong understanding of seller dispatch operations, 3PL contracts, on-time delivery, return to origin, and cost levers.
- Skillset: Proficient with dashboards, Excel/Sheets; SQL/BI skills a plus.
- Personal Qualities: Bias for action, strong vendor management, and structured problem-solving.
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