Program Leader

1 week ago


Kottayam, Kerala, India beBeeLogistics Full time ₹ 15,00,000 - ₹ 30,00,000

Job Opportunity

We are looking for a seasoned program leader to oversee the entire post-purchase process for our marketplace. The ideal candidate will drive both seller dispatch readiness and 3PL performance, ensuring reliability, efficiency, and a seamless retailer experience.

Main Responsibilities:

  • Dispatch Management: Oversee seller-side dispatches, ensuring timely packing, order readiness, and minimal out of stock situations.
  • 3PL Relationship Management: Manage 3PL relationships, holding them accountable for pickup/delivery Service Level Agreements (SLAs), costs, and quality.
  • Operational Efficiency: Optimize allocation, reduce transit exceptions, damages, and returns.
  • Collaboration: Partner with Operations & Customer Support to lower contact rates, resolve WISMO issues, and ensure timely ticket closure.
  • Performance Tracking: Track penalty recovery, claims realization, and highlight leakage (lane delays, packer/station misses, weight mismatches).

Requirements:

  • Experience: 4–7 years in e-commerce logistics, 3PL operations, or supply chain management.
  • Knowledge: Strong understanding of seller dispatch operations, 3PL contracts, on-time delivery, return to origin, and cost levers.
  • Skillset: Proficient with dashboards, Excel/Sheets; SQL/BI skills a plus.
  • Personal Qualities: Bias for action, strong vendor management, and structured problem-solving.


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