Support Team Member

5 days ago

Pune, Maharashtra, India beBeeCustomer Full time ₹ 3,24,000 - ₹ 4,32,000
Customer Service Representative Job

We are seeking a dedicated and skilled Customer Service Representative to join our team.

Job Description:

  • Deliver exceptional customer experiences through timely and professional support via chat or email.
  • Maintain positive customer relationships by addressing inquiries and concerns, resolving issues, and escalating complex cases as needed.

Key Responsibilities:

  • Provide prompt and courteous responses to customer inquiries, ensuring seamless communication and issue resolution.
  • Document interactions and feedback for future reference, enabling continuous improvement of our services.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers from diverse backgrounds.
  • Proven problem-solving and multitasking abilities, with a focus on delivering high-quality results under pressure.
  • Attention to detail, ensuring accuracy and precision in all customer interactions.
  • A positive and patient attitude, maintaining a calm demeanor even in challenging situations.
  • Experience in a customer-facing role is highly valued.

Preferred Qualifications:

  • Fluency in multiple languages is a significant asset.
  • A high school diploma or equivalent is required; relevant certifications or training are a plus.

Benefits:

  • Estimated annual minimum salary: 324000 INR
  • Estimated annual maximum salary: 432000 INR

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