
Service Excellence Advocate
3 days ago
We are seeking highly motivated individuals to join our Customer Service team. As a newcomer, you will undergo comprehensive training to effectively handle customer inquiries, resolve issues, and deliver an exceptional customer experience.
This role demands excellent communication skills, patience, and a willingness to learn and grow.
- Handle incoming and outgoing customer calls with professionalism.
- Provide timely and accurate responses to customer concerns.
- Maintain accurate records of customer interactions and update databases accordingly.
Key Responsibilities
As a key member of our Customer Care team, your primary duties will include:
- Assisting customers with queries, complaints, and product/service information in a courteous and professional manner.
- Escalating complex issues to relevant departments when necessary.
- Fostering a positive customer experience through exceptional service delivery.
Requirements
To be successful in this role, you will require:
- Excellent verbal and written communication skills.
- A positive attitude, patience, and problem-solving ability.
We encourage applicants who possess these qualities to apply for this exciting opportunity.
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