Sustaining Candidate Relationships

8 hours ago

Malappuram, Kerala, India beBeeCandidateSupport Full time ₹ 38 - ₹ 45

Job Role: Candidate Support Specialist

About the Job:

  • You will play a crucial role in managing candidate communications, verifying documents, and ensuring that all candidate interactions are handled with professionalism and empathy.

About Your Responsibilities:

  • Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Create and maintain support documentation to streamline common and recurring questions.
  • Assist with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.

About the Benefits:

  • Health insurance covering self, children, and spouse with unlimited free telemedicine consultations for various specialties.
  • Flexible remote work setup with a stipend of Rs. 10,000.
  • Work from anywhere without location restrictions, with opportunities to work from different cities across India.
  • Earn EngageWith points for recognitions and redeemable rewards.

What We're Looking For:

  • Proactive problem-solvers who take initiative and tackle challenges effectively.
  • Effective communicators with clarity, professionalism, and empathy.
  • Detailed-oriented individuals who excel at solving problems and have a keen eye for detail.
  • Tech-savvy individuals comfortable with Google Sheets and eager to learn new software tools.
  • Team players who collaborate enthusiastically and are always eager to learn and grow.

Requirements:

  • Strong written and verbal communication skills.
  • Basic understanding of customer support and/or candidate management.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

This is a full-time internship opportunity requiring a minimum duration of 9 months, with a 6-day workweek and flexible shifts.

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