Booking Specialist

4 days ago


Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 80,00,000
Reservation Coordinator

Job Description

We are seeking a proactive Reservation Coordinator to handle ZHotel bookings, manage reservations, and provide information on availability and pricing.

This role demands strong communication skills, attention to detail, and a passion for delivering exceptional customer service.

  • Assist customers with ZHotel bookings by sharing property details, availability, and pricing.
  • Handle calls, messages, and inquiries from potential guests or partners.
  • Manage and update reservation records, ensuring accuracy and timeliness.
  • Coordinate with internal teams (Sales, Operations, Property Managers) for booking confirmations.
  • Provide follow-up and support on customer queries and resolve concerns proactively.
  • Maintain daily records of reservations, changes, cancellations, and feedback.
  • Upsell relevant options based on availability and customer needs.
  • Support reservation reporting and contribute to enhancing booking efficiency.


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