Order Management Specialist

1 week ago


Gurgaon, Haryana, India Gartner Full time
About this role:

At Gartner, we're seeking a talented Order Management Specialist to join our team. As a key member of our operations team, you'll play a critical role in ensuring the accurate and timely processing of invoicing activities across multiple regions.

Key Responsibilities:

  • Review customer orders and generate invoices within defined SLA, ensuring a minimum of 95% accuracy.
  • Electronically retrieve client Purchase orders from E-Portals and submit generated invoices through client E-Portals.
  • Follow up with Sales for purchase orders and signed agreements for letter of intent bookings.
  • Understand and adhere to all corporate guidelines for 30+ country and state specific billing & invoicing regulations, tax rules, and exemptions.
  • Review Invoicing Work-In-Progress report for accuracy, provide feedback on potential issues, and recommend potential edits for the Order Management team.
  • Complete Billing and Invoicing Check List and manage and maintain large datasets of action items.
  • Work closely with Business units to ensure Gartner maximizes invoicing accuracy for the month/quarter.

Requirements:

  • Graduate degree, postgraduate in finance (MBA) preferred.
  • 1-3 years of experience in one of the following areas: Customer Service, Sales Support, Financial Data Entry, Billing, General Accounting, or Order Processing.
  • Good with Invoice Processing in AR.
  • Advanced expertise in Microsoft Excel and Reporting.
  • Ability to identify areas for improvement and propose innovative solutions.


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