Digital Order Operations Specialist

4 weeks ago


Gurgaon, Haryana, India AHEAD Full time

AHEAD is a leading provider of digital business platforms, and we're seeking a highly skilled Order Support Specialist to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth execution of sales orders and managing sales operations for assigned opportunities.

Key Responsibilities:

  • Verify customer orders and bookable documents to ensure accuracy and completeness.
  • Create and manage orders in Signal software, including receiving POs and tracking serial data.
  • Monitor direct ship orders and close them when applicable.
  • Work with internal account teams to obtain required tracking and serial data.
  • Add support contract data for assets that require it.
  • Monitor incoming ETA dates and update purchase orders/sales orders accordingly.
  • Identify order process improvement opportunities and report them to the Operations Manager.

Requirements:

  • Associate degree required; bachelor's degree preferred.
  • Minimum of two years' experience working in a high-volume, fast-paced environment.
  • Ability to become a trusted partner to the Engineered Solutions Team, resulting in increased turnaround time and order quality.
  • Ability to understand and analyze client needs to ensure orders are viewable in Hatch accurately.
  • Ability to work independently and as an effective team player.
  • Strong verbal and written communication skills.
  • High level of attention to detail and exceptional organizational skills.
  • Ability to manage several projects at once.
  • Ability to adapt and react to quick changes.
  • Ability to work effectively and efficiently under pressure.

Why AHEAD: We value diversity, equity, and inclusion, and we're committed to creating a culture of belonging. We offer a range of benefits, including medical, dental, and vision insurance, 401(k), paid company holidays, and paid time off. We're an equal opportunity employer and welcome applications from diverse candidates.



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