Hostel Operations Strategist

1 day ago

Mangalore, Karnataka, India beBeeOperations Full time ₹ 90,00,000 - ₹ 1,20,00,000

We are seeking a seasoned professional to spearhead our hostel operations, overseeing the day-to-day activities and implementing strategies for continuous improvement.

As the Hostel Operations Lead, you will be responsible for managing a team of hostel managers and support staff to ensure seamless operations. This role requires strong leadership skills, excellent communication abilities, and the ability to handle multiple priorities simultaneously.

Key Responsibilities:

  • Develop and implement overall hostel operations strategy from move-ins to daily services to escalations.
  • Lead and motivate a team of hostel managers, support staff, and vendor coordinators to deliver student-friendly operations.
  • Collaborate closely with the Programme Director and Parent Affairs Team to align hostel policies with institutional goals.
  • Serve as the primary escalation point for student and parent concerns related to residential life.
  • Ensure proactive, transparent communication with parents in sensitive or emergency situations.
  • Build confidence and trust across all stakeholder groups through consistent delivery and empathetic engagement.
  • Oversight of third-party vendors and partners involved in housekeeping, security, food, and maintenance.
  • Review and approve SOPs, incident reports, safety checks, and compliance protocols.
  • Champion a positive residential culture – inclusive, respectful, and aligned with student well-being.
  • Design initiatives to gather feedback, address grievances efficiently, and continuously improve the residential experience.
  • Collaborate with student councils or committees where needed to foster a collaborative campus environment.
  • Present regular reports on hostel performance, grievances, service levels, and student satisfaction.
  • Track KPIs and use data-driven insights to enhance processes and policies.

Ideal Candidate Profile:

The ideal candidate will possess 4–8 years of experience in a leadership or supervisory role in hospitality, luxury housing, student co-living, or client experience. They should have exceptional communication and interpersonal skills, demonstrated ability in leading teams, managing vendors, and getting things done through others. Strong conflict resolution, prioritization, and people management skills are also essential. Female candidates are strongly encouraged to apply as we strive to build a balanced and empathetic leadership team.

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