Facilities Manager

4 weeks ago

Mangalore, Karnataka, India Zolo Full time

About Zolo

Zolo is India's largest and most trusted provider of fully managed co-living and student accommodation spaces. With tech-enabled solutions and a guest-first approach, Zolo is revolutionizing the way millennials and students experience shared living. We provide hassle-free, affordable, and secure living spaces with a strong emphasis on comfort, community, and convenience.

About ELEVATE

ELEVATE is a joint venture between Zolo and Good Host Spaces , created to manage hostel operations and deliver exceptional student living experiences on campuses across India.

This vertical is focused on:

  • Seamless hostel operations
  • Meaningful community engagement
  • Vibrant events that build connection and promote personal growth

ELEVATE is redefining campus life by creating supportive, engaging, and enriching environments for students to thrive.

Role Overview

The Operations Manager – Hostel Operations will be the on-ground leader responsible for overseeing day-to-day hostel operations at the KMC Campus. This role demands a hands-on, service-oriented leader who can handle multiple stakeholders, ensure operational excellence, and manage a diverse team to deliver the best possible student living experience.

Key Responsibilities

Operational Management

  • Oversee daily hostel operations, ensuring smooth functioning across facilities, housekeeping, food services, and security.
  • Implement and monitor operational SOPs to maintain service quality.
  • Manage vendor relationships for housekeeping, catering, and maintenance.

Team & Stakeholder Management

  • Lead, train, and motivate the on-ground operational team.
  • Serve as the primary liaison between Zolo Scholar and KMC campus authorities.
  • Handle student queries, escalations, and feedback with maturity and promptness.

Data & Reporting

  • Track and analyze operational data to drive efficiency and service improvements.
  • Prepare and share regular reports on occupancy, complaints, incidents, and service quality.
  • Ensure accurate documentation and adherence to compliance requirements.

Crisis & Issue Management

  • Be physically present during operational crises to lead resolution efforts.
  • Take ownership of issues and ensure timely escalation only when necessary.

Required Skills & Competencies

  • Leadership Presence – Confident, approachable, and service-minded.
  • Client Handling Ability – Skilled in managing campus authorities, students, and vendors with professionalism.
  • Operational Expertise – Strong knowledge of facility/hospitality operations, vendor management, and compliance.
  • Analytical Skills – Proficient in Excel and operational data interpretation.
  • Multitasking & Problem-Solving – Ability to juggle priorities and respond quickly to issues.
  • Communication Skills – Excellent verbal and written communication; Tulu and Kannada preferred.

Qualifications & Experience

  • Preferred: Degree/Diploma in Hospitality, Facility Management, or a related field.
  • Minimum 4–6 years of experience in facility management, hospitality operations, or similar roles.
  • Prior experience in hostel, campus facility, or hotel operations preferred.

Why Join Us?

  • Be the independent operations leader for a reputed medical campus.
  • Gain exposure to large-scale facility management and stakeholder coordination.
  • Opportunity to grow into senior operational leadership roles within ZoloStays.

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