Exceptional Customer Service Specialist

7 days ago

Delhi Virtual, India beBeeCustomer Full time ₹ 4,50,000 - ₹ 6,00,000
Job Title

Virtual Customer Support Associate is an exciting role that requires exceptional customer service skills and a passion for delivering outstanding support. The ideal candidate will be a hard-working, articulate, and detail-oriented individual who can multitask in a high-energy environment.

This role involves providing top-notch support to customers through various channels, including phone, chat, and email. You will work closely with a dynamic team to navigate, research, and review solutions, and communicate effectively with customers.

The successful candidate will have strong communication skills in English, both written and oral fluency, and experience working with a computer. They will also have the ability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm.

As a Virtual Customer Support Associate, you will be responsible for:

  • Providing exceptional customer service and support through various channels.
  • Working closely with a dynamic team to navigate, research, and review solutions.
  • Communicating effectively with customers and resolving their queries.

What We Offer:

  • A comprehensive training program that will equip you with the skills and knowledge needed to succeed in this role.
  • A complete equipment package, including a computer, headset, and other necessary tools.
  • A range of benefits, including medical insurance, pension plan, internet allowance, lifestyle benefits, and retail discounts through our Amazon Extras program.
  • Ongoing opportunities to learn and develop your skills.

Requirements:

  • Minimum age: 18 years old
  • The right to work in India
  • Strong communication skills in English (both written and oral fluency)
  • Experience working with a computer
  • The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
  • Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
  • A quiet, distraction-free workspace with a dedicated office space, desk, and chair
  • A minimum broadband connection of 100MB download speed and 10MP upload speed using a hard-wire ethernet internet connection (no WIFI)

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