Senior Order Management Professional

3 days ago

Amrāvati, Maharashtra, India beBeeOrderManagement Full time ₹ 5,00,000 - ₹ 10,00,000

About This Role

The key function of an Order Management Specialist is to oversee and resolve customer inquiries related to orders, encompassing tracking, shipping, and delivery issues. This necessitates outstanding customer service skills, meticulous attention to detail, and the capacity to multitask in a dynamic environment.

Main Responsibilities:

  • Order Oversight: Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
  • Customer Service: Provide timely and accurate resolutions to customer queries via phone, email, and chat.
  • Collaboration: Work with internal teams, such as warehouse and shipping, to resolve order-related issues.
  • Problem Solving: Analyze and resolve complex customer complaints, escalating issues to management as necessary.
  • Process Enhancement: Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.
  • Data Entry and Record-Keeping: Accurately enter orders from Customer Order Forms.

Requirements:

  • Experience: 1-2 years of customer service experience, preferably in Order Management.
  • Skills:
    • Exceptional communication and problem-solving skills.
    • Strong attention to detail and ability to multitask.
    • Proficiency in Microsoft Office.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Language: Fluency in English (written and verbal) is required.

Note: Immediate joiners are welcome with a notice period not exceeding 30 days.

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