
Progress Application Support Specialist
2 days ago
We are seeking an experienced Application Support Specialist to join our team.
The ideal candidate will possess strong technical skills and a proven track record of providing top-notch support for business-critical applications.
Key Responsibilities:
- Provide level 2 and level 3 support for applications built on Progress OpenEdge.
- Monitor application performance and ensure system availability.
- Analyze and resolve incidents, service requests, and problem tickets within established SLAs.
- Perform root cause analysis and implement long-term fixes to recurring issues.
- Handle batch processes, jobs, and scheduled tasks.
- Coordinate with development teams for bug fixes, enhancements, and release deployments.
- Support application upgrades, patches, and migration activities.
- Maintain accurate documentation of issues, resolutions, and standard operating procedures.
Required Skills & Experience:
- Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.
- Good understanding of Progress Database concepts and performance troubleshooting.
- Experience in incident management, problem management, and change management.
- Familiarity with UNIX/Linux commands and scripting.
- Exposure to ticketing tools such as ServiceNow, JIRA, or Remedy.
- Strong troubleshooting, analytical, and communication skills.
Desirable Skills:
- Knowledge of API integration.
- Experience working with global support models.
- Basic knowledge of SDLC / Agile methodologies.
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