Client Relationship Specialist

2 days ago


Navi Mumbai, Maharashtra, India beBeeCommunication Full time ₹ 40,00,000 - ₹ 80,00,000

Job Title: Key Account Manager

The Key Account Manager is responsible for developing and maintaining strong relationships with key clients to drive business growth.

Key Responsibilities:

  • Demand Calls and Follow-up: Ensure timely demand calls are made and follow up reminders are sent to customers.
  • Highlight Defaulters: Identify defaulters and other risks, providing prompt action to ensure timely resolution.
  • Collection Closure: Finalize collection closures and provide necessary inputs for monthly reports and MIS.
  • Collections Monitoring: Monitor outstanding collections from customers.
  • Account Reconciliation: Coordinate with accounts for reconciliation to avoid issues in customer care systems.
  • Customer Expectations: Effectively manage customer expectations for visits and handovers.
  • Smooth Transition: Facilitate smooth transition for customers post-handover.
  • Communication: Maintain regular communication with customers regarding progress of construction work, customization of flats, and possession of flats in coordination with the Sales Department.

Desired Profile:

  • Excellent Communication Skills: Strong verbal, written, and listening skills.
  • Confidence and Interaction: Confidence to interact with customers internally and externally.
  • Proficiency in Tools: Proficiency in customer care systems and MS Office (Word, Excel, PowerPoint).
  • Legal Knowledge: Basic knowledge of legal aspects in real estate.
  • Construction Concepts: Brief understanding of construction concepts.


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