Client Relationship Manager – IT Recruitment

3 weeks ago

Navi Mumbai, Maharashtra, India Programming Full time

Job Title: Client Relationship Manager – IT Recruitment

Location: Navi Mumbai, Maharashtra, India

Experience: 3–5 Years in IT Staffing/Recruitment

Notice Period: Immediate joiner required

About the Role

We are seeking a Client Relationship Manager with a strong background in IT staffing or recruitment services to join our team. This individual will be responsible for building and maintaining trusted relationships with clients, ensuring high-quality delivery of recruitment services, and driving account growth. The ideal candidate is client-focused, delivery-oriented, and understands the nuances of the IT services and recruitment ecosystem.

Key Responsibilities

  • Build and maintain strong, long-term relationships with IT clients to drive satisfaction and retention.
  • Serve as the primary point of contact for assigned clients, ensuring timely communication and problem resolution.
  • Understand client hiring needs, project demands, and staffing requirements to deliver tailored solutions.
  • Collaborate with internal recruitment teams to ensure quality and timely candidate submissions and placements.
  • Drive account growth through farming activities, identifying new business opportunities within existing clients.
  • Manage client expectations, contract terms, billing/invoicing, and support compliance with SLAs.
  • Work with internal stakeholders (Sales, Delivery, Finance) to ensure successful onboarding, project execution, and closure.
  • Maintain documentation including SoWs, trackers, reports, and dashboards for account performance.
  • Negotiate terms and pricing in alignment with internal policies and market standards.

Must-Have Skills & Experience

  • 3–5 years of experience in Client Relationship Management within the IT staffing or recruitment industry.
  • Hands-on knowledge of the end-to-end recruitment lifecycle and staffing delivery process.
  • Strong interpersonal and communication skills to interact with clients and internal teams effectively.
  • Proven experience with contract management, negotiation, and billing/invoicing processes.
  • Ability to multitask and manage several client accounts/projects simultaneously.
  • Familiarity with collaboration platforms (e.g., Slack, Teams, Trello, etc.).
  • Strong problem-solving skills and a proactive, solution-oriented approach.
  • Basic understanding of Agile methodologies and software development lifecycle (SDLC) is a plus.

Education

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • An MBA or postgraduate qualification is a plus but not mandatory.

Why Join Us?

  • Work with high-profile clients in the IT services sector.
  • Opportunity to grow within a fast-paced, client-focused organization.
  • Competitive salary with performance-based incentives.

If you have relevant experience in IT client management and are ready to join immediately, we'd love to hear from you.

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