F&B Operations Manager

2 days ago


Bengaluru, Karnataka, India Accor Full time

Job Summary

We are seeking a highly skilled and experienced F&B Executive to join our team at Novotel Bengaluru Outer Ring Road. As a key member of our Food and Beverage department, you will be responsible for ensuring seamless service delivery and exceeding our guests' expectations.

Key Responsibilities

  • Coordinate and assist in opening/closing duties to ensure a smooth operation.
  • Supervise junior team members and casual labor to ensure tasks are completed on time and to departmental standards.
  • Take and record restaurant reservations and cancellations, and reconfirm reservations daily.
  • Take food and beverage orders and deliver services according to departmental standards.
  • Upsell and promote food and beverage offers to maximize sales revenue.
  • Provide personalized service to guests, remembering their names and preferences.
  • Apply necessary precautions to maintain hotel food safety and hygiene standards.
  • Collect food and beverage supply requisitions and ensure stock is collected as per requisition.
  • Handle guests' complaints and comments tactfully and efficiently.
  • Supervise and assist in assigned work station activities and oversee outlet operations in the absence of management.
  • Maintain complete knowledge of all food and beverage services, contents, and preparation methods.
  • Be well-versed in hotel fire and life safety procedures.
  • Attend all briefings, meetings, and trainings as assigned by management.
  • Report for duty on time, wearing clean and complete uniform at all times.
  • Maintain a high standard of personal appearance and hygiene at all times.

What We Offer

  • Employee benefit card offering discounted rates in Accor worldwide for you and your family.
  • Learning programs through our Academies designed to sharpen your skills.
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
  • Career development opportunities with national and international promotion opportunities.

Why Work for Accor?

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS



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