Quality Assurance Specialist

17 hours ago

Anand, Gujarat, India beBeeQuality Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title: Quality Assurance Specialist

As a key contributor to our team, you will play a pivotal role in ensuring high-performance delivery on all quality parameters.

You will be responsible for auditing calls, chats, and email interactions across various product/process, communication, and soft skills metrics. Your primary objectives will include providing actionable feedback to targeted populations with the goal of improving scores for training throughput or conversion.

To achieve this, you will conduct thorough data analyses, create designated reports/decks, and participate in calibration sessions to ensure consistent scoring and feedback delivery approaches.

Effective communication is essential in heightening awareness and focus on the importance of delivering positive customer experiences. You will make recommendations and drive process improvements to reduce learning curves and enhance product/process knowledge among new joiners.

Last but not least, you will ensure adherence to internal policies, procedures, and compliance regulations.

Key Responsibilities:

  • Audit calls, chats, and email interactions to evaluate performance against established quality parameters
  • Provide actionable feedback to targeted populations to improve scores for training throughput or conversion
  • Conduct thorough data analyses and create designated reports/decks to support decision-making
  • Participate in calibration sessions to ensure consistent scoring and feedback delivery approaches

Benefits:

  • Opportunity to work with a dynamic team dedicated to excellence
  • Chance to develop and refine your analytical and problem-solving skills
  • Promote a culture of continuous improvement and innovation

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