IT Application Specialist

2 days ago

Nagpur, Maharashtra, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000

The IT Support Executive role plays a pivotal part in providing technical assistance to users of client application software.

Key responsibilities include:

  1. Delivering technical support to clients utilizing client application software
  2. Identifying, researching, and resolving complex technical issues
  3. Utilizing the IT Service Management system to review and respond to requests for support
  4. Escalating urgent problems requiring advanced knowledge to internal resources or vendors
  5. Executing tasks in accordance with established guidelines and protocols
  6. Engaging with end-users to comprehend issues from a business perspective
  7. Collaborating with end-users to reproduce reported issues in test environments and reporting those issues to the development team or application vendor
  8. Performing maintenance of existing custom software, including end-user support
  9. Monitoring performance of applications after implementation
  10. Communicating status and issues to supervisor

Service desk trouble shooting and support services encompass:

  1. Password resets
  2. Add/Remove O365 licenses
  3. Fix broken mapped network drives
  4. Add/remove PC user (Local/Domain)
  5. Operating systems
  6. Add printers (Local and Networked)
  7. Install client-side software
  8. Troubleshoot client-side network connection
  9. Office 365 troubleshooting
  10. Setup email on mobile devices
  11. Adding, updating, and maintaining client run book service information as needed

Additionally, the IT Support Executive will address incoming Service Desk emails by creating tickets and collecting basic client information, company details, user specifics, issue descriptions, and affected parties.

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