Chief Customer Liaison Officer

4 days ago


Hyderabad Secunderabad Telangana, India beBeeCustomerCare Full time ₹ 6,00,000 - ₹ 12,00,000

Key Responsibilities:

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Ensure timely completion of 100+ tele-calls daily, pitching customers for new gold loan opportunities.

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Drive lead generation for cross-selling products at branches and ensure successful conversions.

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Coordinate with various branch staff and managers to achieve closure.

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Supervise day-to-day operations in the customer service department.

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Respond promptly to customer service issues and concerns.

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Develop effective customer service procedures, policies, and standards.

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Prepare MIS reports for the CRO and ensure targets are met.

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Establish customer satisfaction goals and collaborate with teams to meet them consistently.

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Maintain accurate records and document all customer service activities and discussions.

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Analyze service statistics and create detailed reports on findings.

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Recruit and train new customer care executives.

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Stay updated on the latest industry techniques and best practices.

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