Customer Service Representative
3 days ago
At 91HR, we're looking for a talented Virtual Assistant to join our team. As a key member of our customer-facing team, you'll play a crucial role in providing exceptional service to our clients.
Key Responsibilities:
- Make outbound calls to prospective and existing customers to provide information and promote our products/services.
- Conduct market research to identify potential leads and target audiences.
- Address customer inquiries and resolve issues promptly and professionally.
- Maintain a detailed record of customer interactions, inquiries, and feedback in our CRM system.
- Meet and exceed individual and team targets for call volume, sales, and customer satisfaction.
- Collaborate with the sales and marketing teams to implement sales strategies and campaigns.
- Continuously update your knowledge of our products/services to provide accurate information to customers.
- Assist in customer retention efforts through follow-up calls and periodic check-ins.
- Provide insights and feedback to management regarding customer preferences and market trends.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving and analytical skills.
- Proficiency in CRM software and other customer service tools.
About 91HR:
We're a leading provider of innovative solutions for the modern workplace. Our team is dedicated to delivering exceptional service and supporting our clients' success.
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