Warranty Claims Specialist

4 weeks ago

Goa Velha, Goa, India AUTOBAHN TRUCKING CORPORATION PRIVATE LIMITED Full time

We are seeking a Warranty Claims Specialist to oversee warranty decisions for product defects reported to our workshop. The ideal candidate will be responsible for detailed reporting of complaints, investigations, and rectifications for vehicles under warranty. Additionally, the role involves coordinating with DICV AO for required approvals for warranty claims, tagging and storing failed parts in the workshop, and dispatching them to DICV on request. Furthermore, the successful candidate will ensure the disposal of failed parts scrap, follow up with DICV for warranty claim settlement and reimbursement, and maintain up-to-date warranty claim documents for regular dealer audits.

Key Responsibilities:

  • Responsible for warranty decision for the product defects reported to workshop.
  • Detailed reporting of complaint, investigation and rectification for vehicles under warranty.
  • Coordinate with DICV AO for required approvals for warranty claims.
  • Warranty failed parts tagging and storage in workshop.
  • Dispatch of all the failed parts to DICV on request.
  • Failed parts scrapping in presence of DICV representative.
  • Ensure disposal of failed parts scrap.
  • Follow up with DICV for warranty claim settlement and reimbursement.
  • Upkeep of warranty claim documents for regular dealer audits.
  • Coordinate with proprietary parts dealers and service centers for their respective parts warranty claim.
  • Update workshop personnel on latest warranty policy changes.

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