Store Leader

3 days ago

Ghaziabad, Uttar Pradesh, India beBeeLuxuryRetail Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

High-Performance Store Leadership Opportunity

We are seeking an experienced senior store manager to lead our sales team and drive the success of our boutique. The ideal candidate will have strong leadership skills, a passion for fashion and luxury retail, and a proven track record of achieving sales targets and delivering exceptional customer service.

Responsibilities:

  • End-to-end ownership of the store, including managing relationships with high-net-worth individuals (HNI) clients and driving sales.
  • Provide strategic leadership to the boutique team, setting clear goals and objectives to drive sales and profitability.
  • Develop and execute sales strategies to increase revenue and achieve targets.
  • Foster a positive work environment, motivating and inspiring the team to deliver outstanding customer service and exceed customer expectations.
  • Lead by example, actively engaging with customers to build relationships, provide personalized styling advice, and drive sales.
  • Handle customer inquiries, complaints, and escalations in a professional and timely manner.
  • Monitor and analyze sales performance, inventory levels, and other key performance indicators to identify opportunities for improvement and implement corrective actions as needed.
  • Conduct regular performance evaluations and provide feedback to staff to enhance their skills and productivity.
  • Maintain high standards of visual merchandising, cleanliness, and organization to create an inviting and luxurious shopping environment.
  • Manage staffing needs, including recruitment, training, scheduling, and performance management, to ensure adequate coverage and staffing levels to meet customer demand.
  • Collaborate with the marketing team to plan and execute promotional activities and events at the store.

Requirements:

  • Possess an MBA from a leading institution and a fashion graduate degree from a Tier 1 Indian college.
  • Have a proven experience in luxury retail management, with a minimum of 5 years of experience in Direct luxury sales preferably in Indian designer brands or real estate consultancy firms like JLL.
  • Demonstrate exceptional ability to sell and engage with HNI clients at a personal level.
  • Exhibit strong leadership and management skills, with the ability to inspire and motivate a team to achieve sales targets and deliver exceptional customer service.
  • Possess excellent communication and interpersonal skills, with the ability to build rapport with HNI customers.
  • Be results-oriented with a track record of driving sales and profitability in a high-pressure retail environment.
  • Display knowledge of fashion trends, luxury brands, and the latest developments in the retail industry.
  • Able to multitask, prioritize tasks, and work well under pressure in a fast-paced environment.
  • Flexibility to work evenings, weekends, and holidays as needed.

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