Legal Process Analyst

3 weeks ago


Bengaluru, Karnataka, India Dell Full time
About the Role

We are seeking an experienced ServiceNow Business Analyst to join our Legal Operations team in Bangalore or Delhi, India. The successful candidate will have a strong background in testing methodologies, business analysis, and a deep understanding of ServiceNow applications.

Key Responsibilities

- Conduct thorough testing of ServiceNow applications to ensure software quality and reliability.

- Develop comprehensive test plans and test cases based on business requirements and technical specifications.

- Execute test cases and document test results to ensure seamless delivery of high-quality solutions.

- Collaborate closely with developers, project managers, and stakeholders to identify and resolve issues in a timely manner.

- Partner with Dell IT developers and Legal's engagement managers to deliver excellent results and meet stakeholder expectations.

- Participate in UAT and assist users in validating workflows and functionalities, analyzing and documenting business processes to identify areas for improvement and optimization.

- Propose and implement solutions within the ServiceNow platform to streamline business operations and improve efficiency.

- Provide training and support to end users on ServiceNow applications and functionalities.

Requirements and Qualifications

- Bachelor's degree in computer science, information systems, business administration, or a related field.

- 5+ years relevant experience or equivalent combination of education/experience.

- Proven experience as a Business Analyst or ServiceNow Tester in a complex IT environment.

- Strong understanding of ServiceNow platform capabilities, with hands-on experience with ServiceNow modules (preferably within ServiceNow's Legal Service Delivery (LSD) product).

- Proficiency in creating and executing test plans, test cases, and automated test scripts.

- Familiarity with Agile methodologies and experience working in Agile teams.

- Excellent analytical and problem-solving skills with a keen attention to detail.

Benefits and Perks

- A competitive salary range of ₹1,200,000 - ₹1,800,000 per annum, depending on qualifications and experience.

- Opportunities for career growth and professional development in a dynamic and innovative company.

- Collaborative and supportive work environment with a diverse team of experts.

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