Legal Process Analyst
3 weeks ago
We are seeking an experienced ServiceNow Business Analyst to join our Legal Operations team in Bangalore or Delhi, India. The successful candidate will have a strong background in testing methodologies, business analysis, and a deep understanding of ServiceNow applications.
Key Responsibilities
- Conduct thorough testing of ServiceNow applications to ensure software quality and reliability.
- Develop comprehensive test plans and test cases based on business requirements and technical specifications.
- Execute test cases and document test results to ensure seamless delivery of high-quality solutions.
- Collaborate closely with developers, project managers, and stakeholders to identify and resolve issues in a timely manner.
- Partner with Dell IT developers and Legal's engagement managers to deliver excellent results and meet stakeholder expectations.
- Participate in UAT and assist users in validating workflows and functionalities, analyzing and documenting business processes to identify areas for improvement and optimization.
- Propose and implement solutions within the ServiceNow platform to streamline business operations and improve efficiency.
- Provide training and support to end users on ServiceNow applications and functionalities.
Requirements and Qualifications
- Bachelor's degree in computer science, information systems, business administration, or a related field.
- 5+ years relevant experience or equivalent combination of education/experience.
- Proven experience as a Business Analyst or ServiceNow Tester in a complex IT environment.
- Strong understanding of ServiceNow platform capabilities, with hands-on experience with ServiceNow modules (preferably within ServiceNow's Legal Service Delivery (LSD) product).
- Proficiency in creating and executing test plans, test cases, and automated test scripts.
- Familiarity with Agile methodologies and experience working in Agile teams.
- Excellent analytical and problem-solving skills with a keen attention to detail.
Benefits and Perks
- A competitive salary range of ₹1,200,000 - ₹1,800,000 per annum, depending on qualifications and experience.
- Opportunities for career growth and professional development in a dynamic and innovative company.
- Collaborative and supportive work environment with a diverse team of experts.
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