Customer Support Specialist

6 days ago

Ellore, Andhra Pradesh, India beBeeTravelConsultant Full time ₹ 6,00,000 - ₹ 14,00,000

Seeking a dedicated and results-driven Travel Consultant Agent to join our team. In this role, you will be responsible for managing and resolving issues by communicating with drivers and fleets.

We are committed to providing high-quality ground transportation services globally with all types of vehicles. Our mission is to empower high-quality local fleets through continuous learning and improvement.

The ideal candidate will have experience working in the Tourism & Travel sector, Ground Transportation industry, and possess strong operational and analytical skills. Additionally, they should have excellent English verbal and written communication skills, proficiency in Microsoft Office Suite, and the ability to accommodate a full-time schedule of 24*7 and 6 days a week.

We offer a fast-paced work environment where you can apply your problem-solving skills, prioritize tasks effectively, and maintain attention to detail. As a team player, you will collaborate with Suppliers, CS Operations, Sales, and other functions to provide exceptional customer service support.

  • Manage and resolve issues by communicating with drivers and fleets.
  • Enforce high service standards.
  • Confirm the ride was done and apply the change in the system or ask the driver to do it.
  • Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
  • Develop and maintain good working relationships with Suppliers, CS Operations, Sales, and other functions, plus any external stakeholders.
  • Give customer service support.
Required Skills and Qualifications
  • Experience working in the Tourism & Travel sector, Ground Transportation industry (Preferred).
  • Minimum 2 years of experience working as a customer support representative or in a similar environment.
  • Strong operational and analytical skills.
  • Strong problem-solving skills.
  • Excellent English verbal and written communication (Mandatory).
  • Proficiency with Microsoft Office Suite (word, excel, powerpoint, etc).
  • Able to accommodate a full-time schedule of 24*7 and 6 days a week.
  • Ability to prioritize and manage their time effectively.
  • Attention to detail.
  • Conversation Spanish speaking skills.
Benefits

We offer a dynamic and challenging work environment where you can grow professionally and personally. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

Others

Please note that we are an equal opportunities employer and welcome applications from diverse candidates.

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